Workshop: Conflict Management

This seminar is not about avoiding conflict. Avoiding conflict is not only impossible, but also undesirable! Today is about discovering productive ways of handling conflict – ways that make a difference in all areas of our lives – with work colleagues, friends, customers and bosses.
The purpose of this seminar is to help the you gain an understanding of conflict and develop strategies to resolve conflicts in both your personal and professional lives.
 
This highly interactive 2-hour session will cover: 

• The Conflict Resolution Tips and Techniques (Things to Try vs Things to Avoid)
• The 5 levels of conflict;
• The 7 steps to Ironing Things Out.